Frequently Asked Questions
Orders & Shipping
When will my order ship?
Orders ship in 2 to 3 business days. You'll get a confirmation when you order and a tracking link the moment it leaves. We don't ship on weekends or major holidays, and a big drop or a holiday week can add a day.
Do you offer free shipping?
Yes. Standard Ground shipping is free on US orders of $99 or more. Under $99, Standard Ground is $9.95.
Can I get my order faster?
Yes. FedEx rates show at checkout. Orders to US territories ship with FedEx or USPS, with rates shown at checkout.
Do you ship internationally?
Yes. We ship worldwide with DHL Express. International rates are flat by country and show at checkout. Duties and taxes are calculated at checkout where we can. In some countries they're collected on delivery, so check with your local customs office if you want a number ahead of time.
How do I track my order?
Use our order tracking page or the tracking link in your shipping confirmation email. If you can't find it, email orders@monfrerefashion.com and we'll send it again.
What is package protection?
You'll see the option at checkout. It covers lost, stolen or damaged packages and gets a replacement out fast with no back and forth. If you skip it and the carrier loses the box, email us anyway and we'll do what we can, but we can't promise a replacement.
Returns & Exchanges
What is your return policy?
You have 30 days from the day your order lands. Returns inside the US are free on every full-price style, and exchanges are free too, for a different size, wash or style. Items must be unworn, unwashed and with tags on.
How do I start a return or exchange?
Use our Exchanges and Returns portal. It takes about a minute: pick the item, pick the reason, print the label.
When will I get my refund?
Once your return reaches us we inspect it and process the refund. Depending on your bank, it shows up 5 to 10 business days after that. Exchanges ship as soon as the return is scanned in.
Can I return Archive Sale items?
No. Archive Sale pieces are final sale.
Can I return an international order?
International orders can be returned within 30 days for a refund of the item price. Return shipping is on you, and we can't do international exchanges yet.
Sizing & Fit
How do I find my size?
Every product page has a size chart with garment measurements and a How to Measure guide. You can also see every chart in one place in our Fit Guide.
How does the Brando fit?
The Brando is our signature slim jean: slim through the hip and thigh with a clean line to the hem. Tailored, never tight. Every fabric uses the same cut, so once you know your size it works across the line.
How does the Greyson fit?
The Greyson is our sharpest skinny fit, clean and close through the leg.
What waist sizes do you carry?
Our jeans come in waist sizes 28 to 42.
What if something doesn't fit?
Exchanges for a different size are free within 30 days on full-price US orders. Start one in our Exchanges and Returns portal.
Fabrics & Care
Will my jeans stretch out or bag?
No. Every MONFRÈRE denim is made with exceptional recovery, so it springs back to its original shape instead of bagging out through the day.
Which fabric should I choose?
Stretch Denim is our lightest, everyday 8oz Japanese denim. Soft Brushed Denim is a heavier 11oz Japanese denim brushed on the back for softness. Parisian Luxe is a soft stretch twill that dresses up like a trouser. French Terry Denim is the softest of all. Compare the fabrics.
How do I care for my jeans?
Machine wash cold and hang dry. Coated denim is spot clean only: do not machine wash or dry clean.
Is Butter Suede real suede?
No. Butter Suede is a soft polyester twill with a suede texture, so you get the look and smooth hand of suede with a lighter, more flexible drape. It is dry clean only.
Rewards & Payments
What is MONFRÈRE Le Club?
MONFRÈRE Le Club is our rewards program. Join to earn points every time you shop and redeem them for money off your next order. Join Le Club.
Can I pay in installments?
Yes. Pay in 4 interest-free installments with Klarna at checkout.
Do you offer a military discount?
Yes. Military members and first responders can verify with GovX ID to get a discount. Learn more and verify.
Contact & Wholesale
How do I contact you?
Email orders@monfrerefashion.com. A person reads it.
Do you offer wholesale?
Yes. MONFRÈRE wholesale is available through Faire and Collective, or email sales@monfrerefashion.com.
